Complaints
How to complain
Contact our Compliance channel at [Contact email — pending] with your name, account reference if you have one, and a description of what happened. You will receive an acknowledgement with a case reference.
Response time
Our target is to acknowledge complaints within two business days and provide a substantive response within fifteen business days; where a regulated partner or jurisdiction sets a stricter standard, that standard applies instead.
Escalation
If you are not satisfied with our response, the case is escalated internally for independent review. Once confirmed, this page will name the independent ombudsman or regulator for each jurisdiction to which unresolved complaints may be taken. Information pending regulatory confirmation.