Frequently Asked Questions

Individuals and companies in supported jurisdictions, across four tiers: Private, Private Plus, Corporate, and Institutional. Eligibility assessed individually; jurisdiction availability is published as it is confirmed.

You complete an application covering identity, residence, tax residency, and source of funds; businesses also provide directors, beneficial owners, and corporate documents. A reviewer then completes identity, sanctions, and screening checks — approval is never automatic just because documents were uploaded.

Ashford & Crane is a financial technology company. Regulated services are provided in partnership with separately regulated institutions; details are published once confirmed. Information pending regulatory confirmation.

The full fee schedule is published on the Pricing page. More importantly, the exact fee, exchange rate, and recipient amount for any transaction is shown and re-confirmed before you approve it.

Each FX quote applies a disclosed basis-point markup over a named reference rate. The reference-rate source is shown on every quote.

No. Where a third party may add a cost — for example a local ATM operator surcharge — we say so explicitly rather than leave it out.

Encryption in transit and at rest, multi-factor authentication, device and session management, transaction-level authentication, and a complete append-only audit trail. The Trust Center explains each control in plain language.

Never — not through chat, email, or phone. We also never ask for full card security codes or authentication codes through support channels. Treat any such request as fraudulent.

Freeze the card instantly from the app, sign out sessions you don't recognize, and contact Technical Support. Support staff see masked details and cannot move your funds.

Timing depends on the currency corridor and the partner provider delivering the payment. Your transfer shows live status — Draft, Pending verification, Processing, and Completed only once the payment system has actually confirmed completion.

Yes. You can choose a future date at the amount or review step instead of submitting immediately.

You can cancel a transfer while it is still in draft. Once submitted, contact support promptly — corrections are handled as new, properly recorded entries rather than edits to history.

The Ashford Private Card for personal use and the Ashford Corporate Card for business expenses — both issued through a regulated card issuer once confirmed.

ATM availability depends on the card network, issuer, country, and local operator — it is not guaranteed everywhere. The app shows estimated conversion and fees before you withdraw, and local operator surcharges may apply.

Freeze and unfreeze instantly, set spending limits, toggle ATM, online, and contactless use, and restrict where geographically the card can be used.